"Dear Dave,
As a previous customer of Hermes services through Parcel2Go, we wanted to let you know that from today, Hermes has rebranded and is now called Evri."
I've used them several times (because they have a drop-off point very close to me) and a few items have gone missing. I've always managed to recover the money from them, but only because I had photos and receipts of everything. They ask you to prove the item was not delivered even after they admit not being able to trace it. My post was just a heads-up so no-one booked them without realising that Evri is Hermes under a new name.
I used them (Evri) for the first time last week. I bought something off ebay and had to arrange for it to be collected on Friday from an address in Leeds. I received an email on Friday morning saying they were going to collect it between 1130 and 1330, from my address! I looked closer at the email and they had put my address but the sellers postcode. I checked all of the info on a duplicate posting label and everything looked OK. Thankfully, they did collect from the seller buy its not been delivered to me yet....fingers crossed